- Homecare service
Motaryli Ltd
Assessment report published 17 October 2025
Contents
Ratings
Our view of the service
Date of Assessment: 11 of August to 28 August 2025. Motaryli Ltd is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection only 1 person was receiving support with personal care. This was the first inspection of the service, and we looked at all quality statements within, Safe, Effective, Caring, Responsive and Well-led.
At this Inspection, we found areas of concern in relation to the quality of the person’s care plan and risk assessments. Not all risks to the person had been identified and mitigated, and where risks had been identified, risk assessments did not demonstrate the actions which had been taken to keep the person safe. The person’s care plan did not contain enough information for staff to be able to provide care and support that was safe, consistent and effective. Systems and processes in place regarding consent practices required improvement to ensure legislation and best practice was being adhered to. We also found the quality assurance systems for the safe recruitment of staff were not robust, as the correct information had not been obtained prior to people starting their role, including previous job and education history.
We found governance systems were ineffective in some areas, which impacted the services ability to correctly assess, monitor, and improve the quality and safety of care in which the person received. As a result, the provider was in breach of legal regulations in relation to need for consent, safe care and treatment, good governance and fit and proper persons employed. In instances where the CQC has decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and / or appeals have been concluded.
Despite these concerns, we found the person was treated with kindness and compassion by a small selection of staff who promoted privacy, dignity and independence. They responded to this person’s needs in a timely and respectful way and were knowledgeable about their preferences. The person’s well-being had improved since being cared for by the service and the registered manager took pride in acknowledging the positive outcomes achieved for this person.
People's experience of this service
The feedback we received about the service was minimal. The service provided support to 1 person, who did not have any relatives or friends involved in their care. We did contact the person using the service to request their feedback. However, only minimal feedback was provided at the request of the person. The person told us, “I don’t feel rushed by carers,” and “I can’t grumble with the care.” Professionals we requested feedback from said there had been no concerns raised relating to the service, but no further detail was provided due to not having enough involvement with the service.