Our current view of the service
Updated
24 March 2026
Date of on-site assessment 20 May 2026 to 29 May 2026.
Eastern Lodge is a care home registered to provide personal care for up to 6 people. At the time of our assessment, there were 6 people living at the service but only 2 people receiving the regulated activity of ‘personal care’. CQC only inspects the service being received by people provided with 'personal care’; such as help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
Staff were trained, skilled and recruited safely. Staff showed competence in their roles and kindness towards people, relatives and each other. The governance and culture of the service was good.
Medicines were stored and managed safely and administered by trained staff. The service was safe, clean and well maintained.
Staff respected people’s wishes, upheld their dignity and ensured consent was respected.
People were not unlawfully restricted, processes at the service ensured appropriate documentation was in place if people lived with restrictions which were imposed to ensure their safety.
People's experience of the service
Updated
24 March 2026
People received support from staff who were attentive and aware of their needs. Where people had limited abilities to communicate their discomfort, staff were diligent in their observations to ensure people were supported to be comfortable and at ease.
People’s care was planned with them and regularly reviewed to identify any required adjustments which could improve the quality of their life and enhance their outcomes. Whilst risks were managed, these were balanced with people’s wishes and preferences to add meaning to people’s lives and not reduce the potential for rehabilitation. People’s language, communication, capacity and ability to understand were all considered to ensure their views and opinions were central to decision making.
People described feeling safe living at the service and we saw positive and meaningful interactions with staff.
Where relatives were unhappy with the care provided by the service, they were supported to make their concerns known and to work with staff and the manager to address issues.