Cavendish Residential Care Homes Limited

Updated 20 February 2026

Date of Assessment: 3 March to 1 April 2026. The service is a residential care home providing support to up to 21 people, including those living with dementia. We carried out this assessment in response to concerns we had received about the service.

We found 3 breaches of regulations relating to dignity and respect, safe care and treatment, and governance.

Risks to people were not identified and mitigated by the provider in a timely way, and there were shortfalls in the care planning and risk assessment processes. We also identified concerns relating to infection control, medication and the environment. Whilst staff engaged positively with people, observations showed people were not always treated with dignity and respect, including as a result of some closed culture indicators which still needed to be fully addressed. There had been management change and instability at the service which had taken the provider’s resources away from the day-to-day running of the care home and impacted on the governance and oversight required to ensure the safety and quality of the service. However, a new management team were in post and committed to making rapid improvements at the location to support good outcomes for people.

In instances where CQC has decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.

Updated 20 February 2026

Whilst most people expressed satisfaction with their care, our assessment found care did not meet the expected standards.There had been changes at the service due to the recent departure of the registered manager, and a new management team were focussing on improvements which needed to be made. A relative told us, “I am really happy with the care now. It was a different home before the management changes but now I can see the difference. It is really good.” We received feedback people and their relatives were not always involved in care planning, which was an area of the service which needed significant improvement. A relative said, “I have not been involved in putting a care plan together, but I have been kept informed about DoLS (Deprivation of Liberty Safeguards).” We also received mixed feedback about communication from the care home about incidents and accidents, and ensuring people always had access to leisure activities which met their needs and preferences. People also told us they were mostly satisfied with meals but did not always receive a meaningful choice or another option if it was not to their taste. Despite this, people and their relatives told us they would recommend the service, and staff were kind and compassionate, describing them as “nice”, “lovely”, “fantastic”, and “beautiful”. One person told us, ‘‘I’m quite satisfied with everything.” Another relative said, “I wouldn’t have any qualms recommending the home.”