Oasis Healthcare Solutions Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first inspection for this provider. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People and their relatives told us the care they received was person-centred. Staff said they had all the information they needed about people’s needs to deliver safe and effective care. Records showed that each person was central to their care planning, with their preferences and priorities clearly reflected.One relative said, “What matters to me is that my loved one is safe, cared for, and genuinely valued, and I feel the team provide that consistently.’’

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People told us they were supported to access the healthcare they needed, including appointments with their GP or nurse when required. Relatives felt confident that staff would seek medical help if needed. Staff confirmed they regularly liaised with health and social care professionals such as GPs, community nurses, and occupational therapists to ensure people received appropriate support. Records showed involvement from a range of health and social care professionals. Information was shared effectively through handovers, meetings, and messaging systems

One relative commented, ‘’I often receive feedback from others who have seen our loved one out with staff. I am consistently told how good staff are when supporting our loved one in social settings. This gives me confidence that they remain professional and attentive, even when I am not present,’’ highlighting their reassurance in the consistency and quality of support provided.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Information about how each person’s communication needs was clearly documented within their care plans. Staff described using range of communication approaches to meet peoples’ individual needs, including TaSSeLs (Tactile Signing for Sensory Learners) for people who were non-verbal, as well as active listening, visual prompts, picture cards and gestures.

We were assured this provider met the requirements of the Accessible Information Standard (AIS). The AIS isa law to make sure that people who have a disability, impairment or sensory loss receive information they can easily read or understand. The registered manager told us that information could be available in alternative formats where required, to ensure it was accessible to people’s individual needs.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result.

People were involved in their care and support, either directly with the provider or with their regular staff member. One relative said, ‘’Yes, I am involved in everything about what my loved one needs.’’People and their relatives said they felt comfortable raising any concerns with the registered manager or staff. They also understood how to make a formal complaint if needed and were confident the registered manager would respond appropriately. Systems were in place to support people to share feedback and made it easy for people to share feedback about their care and experiences.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Relatives told us their loved ones received care and support that was accessible to their individual needs. Staff had received training in equality and diversity and explained they supported people to live the lives they chose. Policies and procedures were in place to guide safe working practices and were reinforced through training and regular monitoring.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People and their relatives said they were treated fairly and their rights were respected. Staff had access to multiple channels to raise concerns if they witnessed or experienced any discriminatory practice. Training, guidance, and spot checks helped ensure staff were regularly reminded of their responsibilities. Policies and procedures to guide working practices within the provider, supported by training and ongoing monitoring.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People were supported to plan for important life changes, including end-of-life care; however, this was not in place for everyone. One person using the service was receiving palliative care due to their health conditions and therefore required an end-of-life care plan. Following feedback during the inspection, the registered manager put plans in place to introduce processes to ensure this was addressed going forward.