- Homecare service
Oasis Healthcare Solutions Ltd
Assessment report published 14 July 2026
Contents
Ratings
Our view of the service
Oasis Healthcare Solutions is a domiciliary care agency that provides personal care to people living in their own homes. At the time of the inspection, 5 people were receiving support with personal care. Not everyone who used the provider received personal care. The Care Quality Commission (CQC) only inspect where people receive personal care, this includes support with tasks related to personal hygiene and eating. This was the first inspection for the provider since their registration; therefore, we included all the quality statements under the 5 key questions within this inspection. This inspection took place on 09 April and 10 April 2026; when we visited the provider’s office. We assessed the provider against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Systems and processes were in place, which meant people were protected from avoidable harm. Staff were confident that people using their service were safe. People had person-centred care plans and risk assessments that reflected their individual needs. Staff had the necessary skills and experience to provide care, and effective recruitment processes were in place. Staff were kind and caring, taking into consideration people’s individual needs.
Staff spoke positively about their work and felt supported by the registered manager and their colleagues. A staff member told us, “I feel that I am part of the team, as we work closely together to provide high-quality care and support. There is mutual respect and understanding among staff, supported by open communication and regular feedback.’’
Governance systems were in place to ensure oversight. The registered manager told us they were committed to providing the best possible care and their staff team was compassionate and empathetic to make it happen.
People's experience of this service
People and their relatives were happy with the care and support provided by Oasis Healthcare Solutions. For people who were unable to communicate with us, relatives told us their loved ones were treated with dignity and respect, and they were happy their loved ones were left safe at home with the care visits from staff.
A relative said, “We are like a family. They always listen to you and always help you out. Since my loved one has been with them, I have no worries and have peace of mind. My loved one is well looked after.’’ Another relative was also complimentary about the service their loved ones received and told us, “Overall, I am extremely satisfied with the care provided by Oasis Healthcare Solutions. I was initially apprehensive about using an agency, as I have heard negative experiences through my line of work. However, our experience has been very positive, and I feel we have been fortunate. I feel confident leaving my [loved one] in their care when needed, and now my [loved one] has a consistent core team who know [my loved one] well.’’
The healthcare professionals and commissioners spoke positively about the quality of the provider provided.