Oasis Healthcare Solutions Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this provider. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives told us staff were kind, caring and treated people with dignity and respect. They felt confident that personal information was kept confidential. Staff had received training on dignity and respect.

Relatives gave positive feedback about care provided. One relative said, “I feel the staff are caring, kind, and treat my loved one with dignity and respect. They make a genuine effort to interact and engage by talking to my loved one through everything they are doing and showing patience.’’ Another relative told us, “They get on with my loved one very well; they are all good.’’ A third said “I feel my loved one is being treated with dignity since they started taking care of my loved one.’’ The feedback showed staff consistently treated people with kindness, compassion and respect.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals, and staff took time to get to know them well. Care plans were personalised, and included people’s life history, preferences and wishes, helping staff provide care that was meaningful to each person.

Relatives spoke positively about the personalised care provided. One relative said, “They have learned to read my loved one’s body language and facial expressions and respond appropriately.’’ They also describe staff as “responsive, reliable, and approachable from the outset,’’ adding “they had shown genuine care by visiting my loved one in hospital and sending flowers”.

The same relative also told us, “My loved one will not eat for someone who [they] do not feel comfortable with, and eats well for all members of the team, which I feel is a strong indicator of trust. I also often see my loved one reaching out to hold their (staff) hands, which is lovely and reassuring.’’ Another relative said, "I am very pleased with Oasis Healthcare Solutions and the care my loved one receives. They take our loved one out into the community.’’ A further relative told us, “I feel that my loved one it’s treated very well.’’ The feedback showed staff understood people’s needs and provided personalised care that promoted trust, choice and wellbeing.
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to remain as independent as possible, make their own choices, and stay in control of their care. They were involved in decisions about their support, and when appropriate, relatives and healthcare professionals were included, with their views listened to and respected.

One relative told us, “Our loved one’s physical disability is very limiting, so independence can be challenging. However, the care team support this as much as possible by offering choices, such as meals and clothing. They have also learned to use switch technology, enabling our loved one to be involved in tasks like food preparation.” The relative added, “Oasis Healthcare Solutions has made a consistent effort to ensure there is always a driver on day shifts, allowing our loved one to attend social activities and appointments, which is very important for quality of life.’’The feedback showed staff promoted people’s independence, respected their choices and supported to remain involved in everyday life.

The provider listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and their relatives said the provider communicated well and kept them informed. Records showed that staff responded promptly to people’s individual needs and worked with other healthcare professionals to ensure people received consistent and appropriate care.

One relative told us, “I am happy that the care team are meeting our loved one’s health needs.’’ They explained that when their loved one becomes unwell while they were away, “The provider responded appropriately by contacting 111 and ensuring our loved one received medical attention and treatment.’’ The relative also said, “When medications have been changed or temporarily introduced, care plans have been updated promptly. The provider is also proactive in identifying any physical changes, such as pressure areas or dry skin, which reassures me that they are vigilant.’’

A healthcare professional told us, “Oasis Healthcare Solutions are quick to contact us now if they have any concerns or have not been unable to do part of the person treatment plans.’’The feedback showed staff responded quickly to changes in people’s needs, worked effectively with other professionals, and kept people safe through timely communication and action.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff told us they felt well supported by the registered manager and worked well in a positive and inclusive environment. Regular team meetings and clear communication helped staff feel involved and supported in their roles. The provider also promoted staff wellbeing by providing access to the mental health application and a discount scheme.

Staff feedback was consistently positive. One staff member told us, “The team is inclusive and supportive, and communication is clear…I feel valued, involved, and able to contribute positively to the quality of care we provide.’’ Another said, “I salute the good communication between staff, and I feel supported in my role.’’

A third member of staff told us, “I feel very positive about my Registered Manager, and I have full confidence in their leadership. [Name] is approachable, supportive, and communicates clearly… I have also witnessed [name] go the extra mile to make sure both the people and the staff team are fully supported.’’ Another staff member said, “It is a positive place to work. Staff work well together and communication is clear, which helps ensure consistent care.’’ The feedback showed staff felt valued, supported and equipped to provide safe and quality care.