Ark House

This means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were safe and protected from avoidable harm. The service was safe, clean and well furnished, offering multiple spaces for therapeutic sessions, meetings and mealtimes. The service had enough staff to keep people safe and provide therapeutic sessions to promote recovery. Staff completed daily bedroom checks with clients and assessed and managed risks to patients and themselves well. Staff understood how to protect patients from abuse and the service worked well with other agencies to do so. The service used systems and processes to safely record and store medicines. The service managed patient safety incidents well and had systems in place to record incidents and both staff and clients knew how, when and who to raise concerns to.