Ark House

Ratings

• Overall

  Outstanding

• Safe

  Good

• Effective

  Outstanding

• Caring

  Outstanding

• Responsive

  Good

• Well-led

  Outstanding

Our view of the service

We have rated this service as outstanding. The service received a safe rating of good with outstanding elements of safe systems and transitional pathways, safeguarding practice and effective staffing. The service was rated as outstanding in the key question of effective and demonstrated an exceptional holistic approach to assessment of needs, utilising evidence based reports to make improvements and well-being of staff and how the team worked together. Caring was rated as outstanding for treating people as individuals and making adjustments to individual need and staff support and level of 1:1 support. The service provided exceptional learning opportunities for staff to further develop therapeutic skills. We rated responsive as good and well-led as outstanding for exceptional leadership, learning opportunities, partnership working and innovation.