Ark House

This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has changed to outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.

Staff treat clients with compassion, kindness and understanding. Staff respected client’s privacy and dignity, ensuring they felt respected, listened to and heard . They understood the individual needs of clients and where they were in their recovery journey. Staff supported clients to understand and manage their recovery, treatment and emotional and psychological well-being. Staff involved clients in care planning, risk assessments and, actively sought their feedback on the quality of the service provided. Staff informed and involved families and carers where appropriate, which was reflected in our feedback , which was overwhelmingly positive.