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Inspection Summary

Overall summary & rating


Updated 28 April 2018

This inspection took place on 7 March 2018 and was unannounced. This meant the staff and the provider did not know we would be visiting.

Divine Care Centre is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Divine Care Centre accommodates 44 people with residential and nursing care needs across two floors. On the day of our inspection there were 35 people using the service. Facilities included en-suite bedrooms, several lounges, dining rooms and kitchenettes, communal bathrooms, shower rooms and toilets, a hairdressing room, a prayer room and communal gardens.

The home had a registered manager in place. A registered manager is a person who has registered with CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Divine Care Centre was last inspected by CQC on 17 November 2015 and was rated Good. At this inspection we found the evidence continued to support the rating of ‘Good’ and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risk or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The home was clean, spacious and suitable for the people who used the service. The provider had procedures in place for managing the maintenance of the premises and appropriate health and safety checks had been carried out.

Accidents and incidents were appropriately recorded and risk assessments were in place. The registered manager understood their responsibilities with regard to safeguarding and staff had been trained in safeguarding vulnerable adults.

Medicines were managed safely and administered to people in a safe and caring way. We saw that people received their medicines at the correct times.

The provider had an effective recruitment and selection procedure in place and carried out relevant checks when they employed staff. There were sufficient numbers of staff on duty in order to meet the needs of people who used the service.

Staff were supported to provide care to people who used the service through a range of mandatory and specialised training, supervision and appraisal. Staff said they felt supported by the registered manager.

People who used the service and their relatives were complimentary about the standard of care at Divine Care Centre.

People told us staff treated them with dignity and respect and helped to maintain their independence by encouraging them to care for themselves where possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Care records showed people’s needs were assessed before they started using the service and care plans were written in a person-centred way and were reviewed regularly. Person-centred is about ensuring the person is at the centre of any care or support and their individual wishes, needs and choices are taken into account.

People were protected from the risk of poor nutrition and staff were aware of people’s nutritional needs.

People had access to healthcare services and received ongoing healthcare support.

Activities were arranged for people who used the service based on their likes and interests and to help meet their social needs, in the home and within the local community.

The provider had an effective complaints procedure in place and people who used the service and their relatives were aware of how to make a complaint.

The provider had an effective quality assurance process in place. People who used the service, relatives an

Inspection areas



Updated 28 April 2018

The service remained safe.



Updated 28 April 2018

The service remained effective.



Updated 28 April 2018

The service remained caring.



Updated 28 April 2018

The service remained responsive.



Updated 28 April 2018

The service remained well-led.