Easy Healthcare (Yorkshire) Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this Easy Healthcare (Yorkshire) Limited. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed before they started using the service to ensure their needs could be met. This then formed a care plan and risk assessments which were regularly reviewed. People and relatives confirmed they had been involved in identifying their support needs for their care plans.We reviewed people’s care plans as part of the assessment and found care plans and risk assessments had good level of detail, this included information around what people could do for themselves, what they wanted support with and how they wanted this to be delivered. Staff confirmed each person they visited had a detailed care plan and risk assessment which they reviewed regularly.Easy Healthcare (Yorkshire) Limited used an electronic care planning system which gave staff a list of tasks that had to be completed on each visit. Relatives and people reported that staff always went above and beyond during their visits. People were given the opportunity regularly to make changes to their care plan if needed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff received regular training to ensure their knowledge was up to date. We reviewed people’s care logs. People were being supported in line with their care plan. Relatives also reported people were supported in a way they wanted and what was best for them. One relative said, “[Staff] provide everything [relative] needs at the moment – medication; meals fluids; cleaning and laundry. All done to our satisfaction.”

The provider ensured staff worked well together and had systems to communicate with each other. We received no concerns in relation to Easy Healthcare (Yorkshire) Limited not working with other services. The registered manager told us they were kept up to date by some health professionals that visited people on a regular basis, if any changes needed to be made to people’s care and support, they were promptly completed. Relatives spoke about the positive engagement they had with staff at Easy Healthcare (Yorkshire) Limited. One relative said, “I have met and communicated with a regular staff several times over the last 12-14 months and they engage well with myself and [relative]. Staff spoke well about the team at Easy Healthcare (Yorkshire) Limited. One staff member said, “All the colleagues are really good, there is good teamwork and we are all supportive and look after people well. People want the same staff back which says something otherwise they will be forever changing their staff.”

The provider made sure people received the support they needed to stay healthy and well. The registered manager told us they only supported some people to health care appointments, as most relatives supported their loved ones to health appointments. Relatives were confident staff followed advice from health professionals. One relative informed us, “Since the occupational therapist has stopped coming, the carers have been helping [relative] to walk.” The registered manager and staff told us relatives and people shared any outcomes from appointments with them promptly so everyone could be informed and care plans updated. People were supported by a number of health professionals which included dieticians, speech and language therapist, pharmacist and social workers. We received no concerns from any health professionals in relation to Easy Healthcare (Yorkshire) Limited.

The provider routinely monitored people’s care to continuously improve it. They ensured that outcomes were positive and consistent, and that they met the expectations of people themselves. People and relatives felt Easy Healthcare (Yorkshire) Limited supported them in many ways as they were able to receive care in the comfort of their own homes. Relatives were confident about the care people received. They felt people achieved positive outcomes and had better quality of life.One relative said, “Easy Healthcare (Yorkshire) Limited played a considerable part in my [relative’s] improvement over the time. People’s care was regularly reviewed and senior staff carried out spot checks to ensure people received their care as planned.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Easy Healthcare (Yorkshire) Limited followed the principles of the Mental Capacity Act (2005) to assess people’s capacity. Capacity assessments and best interest decisions were completed where it was found people lacked capacity. We saw evidence of assessments and decisions made in people’s best interests.Staff told us they asked for people's consent before providing them with support. People’s choices and decisions were respected.