Bradbury House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their families told us that they were treated with kindness, dignity and respect and we observed staff interactions with people to support this. People's privacy was respected and people were supported to maintain contact with those people who were important to them.

We observed warm, friendly interactions between staff and people who used the service and it was evident staff knew people well. Relatives and visitors spoke positively about how caring staff were.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff treated people as individuals and were considerate of people’s protected characteristics and supported their personal, cultural, social and any religious needs. We found care plans were individual to each person and contained information that was important to their needs and to themselves as individuals. Individual choices and preferences were seen in the care plans. People could personalise their rooms and were able to have personal items and furniture.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to make choices in their daily lives. They were supported to be independent and to maintain relationships with family and friends. People were supported to have maximum choice and control of their lives and staff supported in the least restrictive way.

People were supported to follow their interests and take part in activities that were relevant to them including a variety of social activities in the local community. Some people told us there had been a change in the availability of a more varied activity programme. The provider was currently recruiting for an activity coordinator. We observed people could access and took part in a variety of activities in the home including dominoes, card games and gardening.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were able to respond to peoples changing needs quickly.

Staff used an electronic call bell system to ensure assistance could be provided to people effectively and appropriately. Where people could not use their call bell to request assistance, staff made regular checks on people instead to ensure their safety and wellbeing.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us that they had felt unsettled during a period of a number of management changes in the home. They also told us they felt confident with the current interim management support. Staff said they felt able to raise issues with management and they would be acted on. Staff told us how much they really enjoyed working at the home. Staff said, “I love the residents, we have really good relationships with them.” And “It’s a great place to work I really enjoy coming to work.”