- Care home
Bradbury House
Assessment report published 25 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 14 May to 28 May 2026. Bradbury House is a care home providing personal care and accommodation for up to 20 people. At the time of this assessment there were 15 people living there. We assessed the quality statements from all the key questions; safe, effective, caring, responsive and well-led and the overall rating for this service has remained good.
Some staff including agency staff did not always have all their checks of suitability completed. People were protected and kept safe. Staff were aware of their safeguarding responsibilities. Staff involved people and those important to them in their care planning and decisions. There were enough staff with the right skills, qualifications and experience. Staff received training and some supervision to support them in delivering safe and effective care. Medicines were managed safely however the storage of some topical creams need to be reviewed. The home was clean and well equipped.
People and their families were fully involved in assessments of their needs. Staff regularly reviewed these assessments taking account of people’s communication, personal and health needs. People’s nutritional needs were assessed and met. The staff team worked well with other organisations and services to support people to manage their health and wellbeing.
People were treated as individuals and with kindness, dignity and compassion. People had choice in their care and were encouraged to maintain their independence. People’s personal, cultural, social and religious needs were supported. People were supported to engage in regular meaningful activities, social interests and maintain relationships with family and friends. The provider cared about the wellbeing of their staff and supported and enabled them to deliver person-centred care.
The service ensured that continuity of care for people was managed making appropriate referrals when necessary to external services. People’s individual communication needs were identified, and where required information was provided in a variety of accessible ways. People and their relatives were able to give feedback on care. Staff understood about equality and diversity. The service contacted emergency services when required and knew when to involve specialist services in people’s care. There was a system for responding to concerns or complaints. People’s end-of-life wishes were noted and reflected in their care records.
The interim manager led the service with integrity, openness and honesty and valued diversity in their workforce. Staff felt more supported by the current management team and were able to report concerns and said they were listened to.
There was a range of quality monitoring and auditing processes in place. However, some issues seen during the assessment by the inspection team had not always been identified through the provider’s oversight and audit processes. The interim manager took immediate action to address those concerns. The management team had already recognised where improvements and consistency were needed and had already introduced some new recording systems.
People's experience of this service
People and their relatives told us they felt the service was safe. One person told us, “Oh yes definitely I’m safe here.” A relative when asked if they felt the service was safe said, “Yes very much so.”
People spoke positively about the staff telling us, “Staff are excellent, although I think they’ve got too much to do and sometimes not enough of them.” Another person said of the staff, “They are very helpful, you can have good conversations with them.” One relative said, “Whenever I’ve been, I’ve felt there is enough staff around.”
People were complimentary about the food. One person said, “The food is good, you always get a choice. We get enough food at daytime and teatime is usually a sandwich and piece of cake.” Another person said, “The food is really good. I enjoy my meals.”
Several people described how staff treated them kindly and with dignity and respect. One person said, “Carers are absolutely brilliant.” A relative told us, “[Relative] had a great relationship with the staff. They know them well and are treated with kindness and respect.”
The service supported people to access a variety of activities. One person told us they visited the local pub most days. Another person said, “I would like there to be more activities for exercising.”
People told us about the number of changes in the manager. One person said, “There’s been a lot of changes in management the new one has not got round to having meetings with us yet and I like to know what’s going on but you can pop into her office any time.” We were also told, “I go to the manager if I have a complaint and I have done from time to time, they listened.”