Private GP Services Leeds Gateway

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the registered provider met people’s needs, and that staff treated people equally and without discrimination.

This is the first inspection for this registered provider since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

The provider understood the diverse health and care needs of their patients, so care was joined-up, flexible and supported choice and continuity. Where clinically appropriate, people could access the service in person or via video call (telephone consultations were also available but only to those who had previously accessed a face to face appointment).

The provider regularly monitored appointment utilisation and made changes to accommodate periods when demand was higher. For example, as Monday was identified as the busiest day, clinic times were extended from 5pm until 8pm in the evening.

The provider offered a doctor-led service, with a doctor on duty every day.

The provider made onward referrals to other services as appropriate. Clinical staff were also able to access support from the co-located sexual health services if required.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider’s website contained detailed information about the service including information regarding appointments (and associated costs), clinical staff working within the service and health advice.

The provider had access to interpreter services, there was also access to an in-house bilingual staff member. Information provided by the provider met the Accessible Information Standard.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People could access the provider to suit their needs for example online, in person and by telephone, allowing for greater flexibility and convenience. The building was accessible for all patients with dedicated disabled parking and a lift from the car park into the service.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People could access the provider to suit their needs for example online, in person and by telephone, allowing for greater flexibility and convenience. The building was accessible for all patients with dedicated disabled parking and a lift from the car park into the service.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Feedback provided by people using the service, both to the provider as well as to CQC, was positive. Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. Staff used appropriate systems to capture and review feedback from people using the registered provider, including those who did not speak English or have access to the internet.

Patients were supported by the service throughout their care and treatment journey. Treatment options were outlined to patients and were aligned to their needs moving forward.