Private GP Services Leeds Gateway

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support.

This is the first inspection for this registered provider since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People felt involved in any assessment of their needs and felt confident that staff understood their individual and cultural needs. Feedback we received as part of this assessment was positive regarding interactions with staff working within the service.

The service used registration forms for all new patients requesting access to clinical care. This enabled GPs to review patient history prior to providing treatment.

We saw examples of good practice in relation to the assessment of people requesting GLP-1 treatment for weight loss. People were required to have a blood test prior to initiating treatment.

Staff planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Systems were in place to ensure staff were up to date with evidence-based guidance and legislation. Clinical records demonstrated care was provided in line with current guidance.

Staff worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff had access to the information they needed to appropriately assess, plan, and deliver people’s care, treatment, and support. The service worked with other services to ensure continuity of care, including where clinical tasks were delegated to other services.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. They supported people to live healthier lives and where possible, reduce their future needs for care and support.

For example, clinicians opportunistically promoted healthy living such as smoking cessation and weight loss management with nutritional, exercise and medication support where appropriate.

The service offered a comprehensive range of medicals for health checks which could be tailored to specific concerns such as men’s health, women’s health and menopause.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The service had a rolling programme of clinical audits to continually monitor performance and drive improvement.

Staff told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff understood and applied legislation relating to consent. Capacity and consent were clearly recorded.

People were provided with clear and transparent information about fees and different costs associated with their treatment.

People attending the service for treatment, were asked to consent for the service to share information regarding the treatment provided with their registered NHS GP.