Lyles House

Registration details

CQC register Lyles House to carry out these legally regulated activities. Contact us if you think Lyles House is operating services not listed here.

Type of service

• Residential homes

Service specialism

• Caring for adults over 65 yrs
• Dementia

Local authority

Norfolk

Monitored services

CQC register Lyles House to carry out the following legally regulated services here:

Accommodation for persons who require nursing or personal care

Mrs Jagrutiben Jitenderkumar Patel is responsible for these services.

Condition of this registration relating to carrying out this regulated activity

The registered person must not admit any service user to the location at Lyles House, 7 The Street, Hindolveston, Dereham, Norfolk. NR20 5AS, without the prior written agreement of the Care Quality Commission. This includes service users who require respite care. The term “admit” includes re-admission of any service user.
The registered provider must ensure that all service users care needs are reviewed immediately and a copy of this review to be sent to the Commission by Wednesday 7 February 2024. The review must:
(a) Identify immediate risks associated with service users care needs and inform an urgent review and updating of care plans and risk assessments where long term medical conditions are identified.
(b) Ensure escalation to appropriate medical professionals takes place where necessary.
(c) Identify where care plans, risk assessments and health monitoring records are missing for medical conditions and put these in place immediately.
(d) Ensure service users have personalised care plans and risks assessments in place.
By 10am on 07 February 2024, the registered provider must provide written confirmation to the Care Quality Commission that risks relating to the care environment to protect service users from access to unsecured risk items such as prescribed creams, personal care products and hot surfaces have been reviewed and arrangements in place to mitigate risks
By 10am on 07 February 2024, the registered provider must provide written confirmation for each service user, to the Care Quality Commission that onward referrals have been made to external health and or social care professionals where risks in relation to areas of care such as choking or nutritional needs have been identified, and confirmation these referrals have been made.

By 10am on 07 February 2024, the registered provider must carry out a full review of its staff skills, competencies and qualifications to ensure that service users' health and care needs can be met. The registered provider must supply the Care Quality Commission with a breakdown of each staff member's qualification, competencies, skills and experience and an explanation of how it considers that its staff can meet service users care and treatment needs by 10am on 07 February 2024.
By 10am on 07 February 2024, The registered provider must ensure sufficient levels of staff are deployed to meet the needs of service users during the day and overnight. By 10am on 07 February 2024 the registered provider must provide written confirmation to the Care Quality Commission that staffing levels have been reviewed and changed to meet service user dependency and care needs.

Terms of this registration relating to carrying out this regulated activity

The registered provider must only accommodate a maximum of 20 service users at Lyles House.

The registered provider must not provide nursing care under accommodation for persons who require nursing or personal care at Lyles House.