Holistic Centred Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Staff worked with people and their families to respond to any changes in needs, delivering care that matched individual preferences and goals, in line with regulatory requirements for personalised care.

Care plans were clear, detailed, and regularly reviewed with input from staff who supported the people. People and their relatives were involved in planning and updating care, ensuring it stayed relevant and responsive.

Staff understood each person well, communicated effectively, and responded calmly to distress. Families were kept informed and involved, helping maintain safety, wellbeing, and high-quality care. Staff provided person-centred values and delivered care in line with regulations, best practice and provider’s ethos.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Staff had sufficient information about people’s health and care needs. They worked with healthcare professionals and other agencies to provide coordinated, person-centred care, keeping people safe and supported.

People and their families reported feeling confident in the care provided. Staff helped people access the community, participate in activities, and live fulfilling lives. Care plans were detailed, regularly updated, and shared with relevant professionals to ensure continuity of care.

Staff worked closely with other healthcare professionals, following professional guidance and communicating regularly to meet changing needs. Families were actively involved in care decisions where appropriate. People received joined-up support that reflected their preferences and needs.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People received information in a way they could understand, which took account of

their communication and sensory needs. The provider assessed each person’s communication requirements and included them in care plans.

Staff were trained to communicate appropriately and understood how people wanted their care delivered. They shared updates about people’s communication needs in team meetings and handovers, ensuring everyone had current information and could adjust their approach to support each person effectively.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider made it easy for people to give feedback, share ideas, or raise concerns about their care. Staff involved people in decisions about their care and explained any changes made as a result.

Staff worked together, sharing observations and ideas to improve care. They used their skills to support meaningful activities like cooking, shopping, and other hobbies, which helped reduce anxiety and improve wellbeing.

People and their relatives were given clear information about how to make a complaint and said they felt comfortable raising concerns. The registered manager addressed issues quickly and involved families in care planning.

For people with complex needs, the provider worked with healthcare professionals, advocates, and specialists to ensure care people received individualised and responsive care.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People received care that met their individual needs and preferences. Staff involved people and their relatives in planning care and made sure they could attend appointments. The provider worked with other health and social care agencies to remove barriers and ensure people could access the services they needed.

Staff were trained to support people with complex needs, helping them take part in community activities and make choices without limiting their independence. Care plans clearly showed each person’s needs, routines, and preferences, and staff followed these plans to provide care that respected people’s choices and voices.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff listened to people and used this to provide care that met their needs and preferences. Care plans were clear and inclusive. People and their relatives were involved in decisions about their care. Staff were trained in equality and human rights to make sure everyone was supported appropriately.

People were supported to take part in activities, travel independently, and stay active, which improved their health, confidence, and quality of life. Relatives said people had more opportunities and enjoyed a range of activities.

Staff respected people’s beliefs, culture, and identity, and made sure everyone felt included and safe to express themselves. The provider’s focus on equality and inclusion helped people receive fair, personalised, and meaningful care.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People and their families helped plan for the future, including where they wanted to live. Care plans included long-term goals and the support needed for their complex needs.

People were supported to talk about end-of-life care if they wanted, and the registered manager knew how to make sure appropriate care would be provided when needed.