Holistic Centred Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives told us the provider and staff treated them with kindness, respect, and compassion, while maintaining privacy and dignity. A person told us, “The [care staff] are kind. They respect me and maintain my privacy when helping with changing and personal care.” People and their relatives felt cared for and trusted the care and had confidence in the service.

Staff were supported to embed these values into their work. They told us they believed in the ethos of the organisation of “aiming to improve each person’s quality of life while promoting dignity, privacy, and respect.” Care was personalised, respecting people’s routines, preferences, and choices. Staff paid attention to small details, supported hobbies, relationships, and life events, and went the extra mile to enhance wellbeing and quality of life.

The registered manager reinforced these values through supervision and team meetings, ensuring care was consistent, respectful, and focused on each person’s needs.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans detailed people’s history, preferences, and choices. Staff respected their privacy, beliefs, and individuality, and supported their social, cultural, and religious needs.

Staff were trained in equality and diversity to provide care fairly in a non-discriminatory manner. The provider and registered manager promoted an inclusive culture, made changes when needed, and followed guidance to meet each person’s needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to maintain and develop their abilities, with care plans based on their individual preferences. Staff supported them to maintain relationships and build social networks. A person told us, “The [care staff] help me get ready to visit my family. They also plan events and summer outings with me.”

Staff encouraged people to learn new skills and maintain existing ones, like managing daily routines and personal care. The provider made sure there were enough staff, resources, and equipment to support people to take part in community activities and spend time with family and friends. Care records showed what people could do for themselves and where they needed support.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff listened to people’s needs and acted quickly to keep them safe, comfortable, and well. They supported them with appointments, handling money, and joining community activities.

Staff used calming strategies to reduce anxiety and minimise stress which enable people to feel safe and confident.

Staff were trained in monitoring changes in people’s health, so they could support people effectively when their health declined. A staff member told us, “If [person] became unwell, I would assess the situation. In an emergency, I would call 999. For non-urgent concerns, I would report it to my manager.” This led to better health, mood, independence, and quality of life.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider supported staff well, helping them deliver care that met people’s needs. Staff felt valued, supported, and happy in their roles. The registered manager provided coaching, asked for feedback, and encouraged open communication.

Staff enjoyed working at the service, and many had stayed for years. This continuity helped people receive consistent, personalised care and build trusting relationships.

Teamwork was strong, with schedules planned to match skills and strengths. Staff supported each other, shared learning, and worked together to provide good-quality care.

The provider promoted staff wellbeing through flexibility, respect, and recognition. This created a positive work environment, kept staff morale high, and helped people get compassionate, person-centred care.