Holistic Centred Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed and met. A person told us, “I am asked about the support I need and my daily routine. Everything is recorded, and my care is delivered the way I like.” Care plans were detailed, showing the support each person required, and were regularly reviewed and updated to ensure care remained effective and tailored to individual needs.

People and their relatives were involved in planning care and making decisions. Staff worked with healthcare professionals and other relevant agencies when needed and held regular team meetings to review care and respond to any changes.

The provider maintained communication and involvement with relatives, ensuring care plans reflected people’s preferences. This ensured people received safe, personalised, and effective care.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff involved people and their relative, where appropriate, in assessing and reviewing needs. Staff received training specific to people’s health conditions and were supported by health and care professionals, to provide care that addressed medical, emotional, physical, mental and communication needs.

Care plans included information about health, support required, and individual preferences. Plans were regularly reviewed and updated, and staff followed guidance from the provider and healthcare professionals.

People received care in line with their needs and preferences, including support with nutrition and hydration. Staff used evidence-based guidance and training to deliver safe, effective, and individualised care that promoted health and wellbeing. A staff member told us, “I have completed mandatory training, including safeguarding, first aid, moving and handling, and infection prevention and control.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff received regular updates about changes in people’s needs, ensuring care remained appropriate and safe. The registered manager ensured staff shared important information during handovers and team meetings. Positive working relationships and clear communication supported effective, regulated care delivery. The provider coordinated effectively across teams and services, sharing information so people did not have to repeat their needs when moving between services.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported people to live as independently as possible. They referred people to healthcare professionals and supported them to attend appointments, such as GP and hospital appointments visits and dental check-ups.

Care plans contained sufficient detail which ensured people got the support they needed to remain healthy. Staff encouraged people to make choices about their daily lives and continue living in the community.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider regularly monitored people’s care and support to make sure it met their needs and goals. Staff observed people’s health and wellbeing, responding quickly to any changes, which helped maintain both physical, mental health and general well-being.

Staff worked with GPs and people to support healthy lifestyles. Staff encouraged healthy eating, exercise, and routine check-ups, helping people live fuller, more independent lives.

Quality checks and regular staff guidance ensured care stayed safe, effective, and tailored to people’s preferences. As a result, people told us they experienced consistent, good-quality care that improved their health, wellbeing, and overall quality of life

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People gave their consent for staff to provide care and were supported to make decisions wherever possible. A person told us, “[Care staff] always check with me first about what I want and when. They never rush, even with tasks they do on every visit.” Care records showed what decisions people could make on their own and where they needed help, such as with medicines, finances, or personal care.

Staff followed the provider’s guidance and applied the Mental Capacity Act 2005 when providing care. A staff member told us, “I always act in the best interests of the person I support.” The registered manager carried out assessments and held best-interest meetings when needed to make sure people’s rights were respected.