Daffodil Care Ltd

Updated 5 August 2026

Date of assessment 10 August – 03 September 2026.

Daffodil Care Ltd is a domiciliary care agency providing personal care to people living in their own homes, to support them to live as independently as possible. At the time of this assessment, 7 people were receiving support with personal care. The service supports adults with a range of needs, including people living with dementia, physical disabilities, older people and younger adults.

People were not always supported safely in line with their assessed needs. Care plans did not consistently identify people's individual needs or provide clear guidance for staff on the support required.

We found areas where improvement was needed. These concerns had not been effectively identified or addressed through the provider's governance and oversight systems. This meant systems were not always effective in monitoring the quality and safety of care.

The provider was in breach of legal regulations relating to safe care and treatment and governance.

We have asked the provider for an action plan in response to the concerns found at this assessment. Following our feedback, the service took immediate steps to address the concerns.

Updated 5 August 2026

People and their relatives consistently told us they felt safe with the care provided and spoke positively about the staff who supported them. Feedback highlighted the importance of continuity of care and the positive relationships that had developed between people and regular care staff.

Relatives described staff as caring, reliable and knowledgeable. One relative told us, “(Family member) has received care for several years and has the same carer who has got to know him very well. There is a real trust and rapport between them. (Staff) knows exactly how to manage (family members) mobility safely and what works best. They are punctual and reliable, and we feel he is safe with his carer."

People and relatives consistently praised the caring approach of staff. Comments included, "The staff are kind and seem happy. (Family member) gets on better more with one than the other and they are respectful with the home and her privacy." And "We are very happy and (staff) chats with our loved one. They will do baking together. Staff are respectful of (family members) dignity and knows their needs very well. The care is very thorough."

Whilst people expressed confidence in their care staff, feedback regarding communication from the office, information sharing and involvement in care planning was less positive. Relatives described limited contact with management and inconsistent opportunities to contribute to reviews of care. Several relatives told us they would welcome improved communication, greater access to care information and more opportunities to provide feedback.