Glenfield Woodlands Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

The provider was previously in breach of the legal regulation in relation to dignity and respect. Improvements were found at this assessment and the provider was no longer in breach of this regulation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. They consulted with the person and their relatives to help develop personalised care plans. People using the service and their relatives confirmed this with 1 person commenting, “The carer showed it [care plan] to me, they have to do it, it’s very thorough.” The provider reviewed care plans and assessments regularly and these were updated when people’s needs changed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff demonstrated a good knowledge of best practice and how to support people with different needs. They had undertaken a wide range of training, including training about people’s conditions and health needs. Comments from staff included, “The training is helpful, things change all the time, it is useful to keep up to date.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff and leaders worked closely with external professionals to ensure care and support was consistent. Information was passed on to staff during handovers to ensure staff were up to date with current information and events. One external partner told us, “[Manager] will contact me if they have any concerns or questions, and I would say we have a good, open working relationship.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to access a range of health care professionals. There were regular visits from health care professionals including GP, opticians and district nurses.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. There was a regular review of people’s care and support. We saw people, or their relatives were involved in those reviews. People’s health and well-being was routinely monitored, and any emerging healthcare needs were addressed as soon as possible. We observed staff responding promptly to seek medical advice when a person reported they felt unwell during our assessment.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Records included assessments of people’s capacity when required. People told us their consent was always sought; they were involved in decisions about their care and support and their choices were respected. Deprivation of Liberty Safeguards (DoLS) had been applied for as necessary. There was a process in place to track and monitor applications and when authorisations needed to be renewed. One staff member told us, “Some residents have assessments and best interest decisions on their care plan so we know about their capacity or lack of it and what decisions they can take and support them to be as independent as possible.”