Glenfield Woodlands Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. We observed kind and positive care. Staff offered choices and provided kind and considerate responses when people needed help. When staff approached people, they commented positively on their appearance and/or asked about their wellbeing. Staff used gentle and positive touch such as taking people’s hands when speaking with them.

The provider treated people as individuals and was exceptional in how they made sure people’s care, support and treatment met people’s needs and preferences. There was a wide range of activities which reflected people’s requests and interests. The provider organised for mobile hairdressers and entertainers to visit for people who could not or did not want to go out. The registered manager told us how they had ‘brought Blackpool’ to the home, because 1 person loved it so much but couldn’t go. People confirmed they were treated as individuals. One person told us, “We have a lady come to do exercises, it’s really good.” There was a relaxed homely atmosphere. We observed people and staff knew each other well. Staff appeared warm and friendly towards people. There was a camaraderie amongst people and staff and staff shared jokes with some people as they supported them with activities. People were encouraged to join in and people's decisions were respected if they chose not to join in.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care plans reflected people’s choices. People and their relatives told us the staff respected these. People were supported to be independent when they wanted.Staff asked people to pick the music they were listening to and encouraged them to participate in games. One person told us, “It’s like being at home. We are looked after really well. There’s always somebody about, I’m never lonely. They are lovely staff.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.Staff anticipated people’s needs by ensuring they were available and could observe what was happening. For example, where people were at risk of falling, sensor equipment was used to communicate to the staff team that people were mobilising. One person told us, “It couldn’t be better. I’m looked after. They don’t make a fuss. They get on with it. All nice people. They do everything for me.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The provider supported staff through regular supervisions. Regular staff meetings took place where staff were encouraged to raise any concerns they had. Comments from staff included,“We have regular supervisions, you can talk to [manager] about anything.” And, “I’m well-supported.”