Attlee Court

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s care plans were assessed before moving into the home and face to face meetings were conducted. Initial assessments generated the electronic care plans that guided staff in meeting people’s needs and preferences.

In our review of records and conversations with staff, people and relative, we confirmed care was regularly reviewed and changes made when required.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

Accidents and incidents were being recorded, patterns analysed, and actions taken.

There had been several falls at the home. We reviewed the provider’s systems in place to assess risks, plan interventions, record incidents and train staff. We found that people who were at risk of falls had appropriate risk assessments in place, equipment to manage the risks and had been referred to appropriate healthcare professionals. The provider had acquired additional technology to prevent and manage risks of falls and told us they had plans in place to extend the use of this new technology. Staff had received additional training from local healthcare professionals around falls prevention and management

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

In our conversations with staff, they told us there was good teamwork at the home which helped to make sure people received effective care. A visiting professional told us the staff worked well with them, made referrals at appropriate times and acted on any recommendations made.

Evidence reviewed showed people accessed other health and care professionals, to meet their individual needs. One person told us, “There are two different nurses who come and check on you and they will call a doctor if you need one. A dentist comes, I have dentures, they got me a spare pair. The optician comes as well. The chiropodist comes. A hairdresser comes as well.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People’s health was regularly monitored by staff who contacted other healthcare professionals if required.

Activity staff encouraged people to stay active with gentle exercises. One person told us they enjoyed being part of “chair exercises for your legs and upper body.” One person also commented on how they felt encouraged by staff to be independent, “They praise you when I do things for myself."

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care plans were regularly reviewed to make sure outcomes for people were positive. However, there was limited evidence to show how people, or their representatives were involved in these reviews. We received mixed feedback about people and relatives’ involvement in reviewing their care plans. Comments included, “I know there is one [care plan] in existence, they have discussed it with me three or four months ago;” “I don’t know about a care plan” and “I think that they have informed me what’s happening in the care plan. If there is anything special going on they will tell me.”

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

Accidents and incidents were being recorded, patterns analysed, and actions taken.

There had been several falls at the home. We reviewed the provider’s systems in place to assess risks, plan interventions, record incidents and train staff. We found that people who were at risk of falls had appropriate risk assessments in place, equipment to manage the risks and had been referred to appropriate healthcare professionals. The provider had acquired additional technology to prevent and manage risks of falls and told us they had plans in place to extend the use of this new technology. Staff had received additional training from local healthcare professionals around falls prevention and management