Attlee Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and relatives told us staff were kind, caring and respected people’s privacy.

People said, “They are good, nothing is too much trouble. You don’t feel you are a nuisance. Nothing can be better;” “They usually knock on the door and ask if they can come in. If they do come on their own, they always apologise. They are very beautiful to you.” A relative said, “Yes, I have seen the staff treat [person] with respect and affection. I think they are very nice.”

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

Accidents and incidents were being recorded, patterns analysed, and actions taken.

There had been several falls at the home. We reviewed the provider’s systems in place to assess risks, plan interventions, record incidents and train staff. We found that people who were at risk of falls had appropriate risk assessments in place, equipment to manage the risks and had been referred to appropriate healthcare professionals. The provider had acquired additional technology to prevent and manage risks of falls and told us they had plans in place to extend the use of this new technology. Staff had received additional training from local healthcare professionals around falls prevention and management

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

Accidents and incidents were being recorded, patterns analysed, and actions taken.

There had been several falls at the home. We reviewed the provider’s systems in place to assess risks, plan interventions, record incidents and train staff. We found that people who were at risk of falls had appropriate risk assessments in place, equipment to manage the risks and had been referred to appropriate healthcare professionals. The provider had acquired additional technology to prevent and manage risks of falls and told us they had plans in place to extend the use of this new technology. Staff had received additional training from local healthcare professionals around falls prevention and management

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff told us the management fostered a positive work environment and supported staff’s wellbeing. A staff member told us about a time when they had an issue, and this was well managed by the registered manager. Their comments included, “I feel listened to [by managers] and it’s changing every day, they support me very well.”

The registered manager was the service’s wellbeing champion and they told us, “We work on the basis of compassionate leadership, working together with staff."