Richford Gate

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people were at the centre of their care and treatment choices and they did not always work in partnership with people, to decide how to respond to any relevant changes in people’s needs.

People and some of their relatives told us they were involved in planning care which covered the support they needed including their physical, emotional, and social needs. Their care options were discussed with them, as part of the assessment process, and it was explained what they could and could not expect from the service. A relative did express concerns regarding reviews being overdue, not being aware of what the current care package included and managers not being accessible or consistent regarding sickness cover. They were informed of any required adjustments to their care plans, and their consent was sought. A person told us, “I’m having my birthday party with my friends. I chose to have it at the [venue].”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. There were systems and processes that protected people regarding their care, treatment, and support. This was by promoting equality, removing barriers, protecting their rights, and making them feel their experiences of discrimination, and inequality were listened to and acted upon to improve their and other people’s care. This meant they experienced equity in experience, and access. This was demonstrated by people having equal access to the activities they chose which was recorded in their care plans and weekly activity charts. This included access to places of worship appropriate to them, their beliefs and wishes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.