The University Health Centre

Updated 26 March 2025

Date of Assessment: 17 and 18 June 2025. The University Health Centre is situated in a 2-storey, purpose-built medical centre in the vicinity of the Huddersfield University Campus at Sand Street, Huddersfield, HD1 3AL. Patient services are delivered from the first and second floor.

The practice is situated within NHS West Yorkshire Integrated Care Board (ICB) and delivers a Primary Medical Services (PMS) contract to a predominantly student population of approximately 14,600 patients. The practice is in the Tolson Primary Care Network (PCN) with 7 other practices.

The provider is registered with the Care Quality Commission (CQC) to deliver the Regulated Activities: diagnostic and screening procedures; maternity and midwifery services; treatment of disease, disorder or injury; family planning and surgical procedures.

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the third decile (3 of 10). The lower the decile, the more deprived the practice population is relative to others. According to the latest available data, the ethnic make-up of the practice area is 63% White, 21% Asian, 7% Black, 5% Mixed and 4% Other. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

We carried out this announced, focused assessment to follow-up on areas that required improvement and were in breach of regulation at our previous inspection in December 2023. At that inspection we found there were gaps in systems and processes to ensure safe recruitment, premises, medicines management and the management of some patients with long-term conditions. This assessment reviewed all quality statements in the key questions of safe and effective and 2 priority quality statements in the responsive and well-led key questions.

Since the last inspection, the practice has made improvements and is no longer in breach of regulation. The practice has now been rated good for providing safe and effective services and is rated good overall.

Updated 26 March 2025

The practice encouraged and used feedback from patients who used the service to make improvements. As part of this assessment, we reviewed patient feedback data available from the National GP Patient Survey (2024) and the NHS Friends and Family Test (FFT).

Feedback from the National GP Patient Survey (2024) was slightly above national averages in the majority of outcomes. For outcomes in relation to kindness, compassion and dignity, we found 85.5% responded positively to the overall experience of the practice (national average 73.9%), 93% felt the healthcare professional was very good or fairly good at listening to them (national average 86.7%), 94.8% had confidence and trust in the healthcare professional they saw or spoke to (national average 92.3%), 89.6% felt the healthcare professional was very good or fairly good at treating them with care and concern (national average 85.3%); 87.8% felt they were involved as much as they wanted to be in decisions about their care and treatment (national average 90.9%) and 92% felt the reception and administrative team were helpful (national average 83%). Feedback regarding access showed that 78.4% responded positively to the overall experience of contacting their GP practice (national average 67.3%) and 61.2% responded positively to how easy it was to contact their GP practice by phone (national average 49.7%).

The FFT data collected by the practice for the period April 2024 to April 2025, of which there were 1,460 responses, showed 92% of patients found the practice to be very good or good.

We also invited patients to share their experience of the service they received via the Give Feedback on Care form on the Care Quality Commission’s website. However, we did not receive any feedback.