• Dentist
  • Dentist

Altmore Dental Practice

33 - 37 Amsterdam Road, Isle of Dogs, London, London, E14 3UU (020) 7515 4600

Provided and run by:
Altmore Dental Practice

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 18 May 2026.

We found the practice had met regulations.

The practice had systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation; however, this was not consistently followed during recruitment.

Most staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Improvements were required to prescribing and dispensing to ensure it remained in line with guidance.

There was visible leadership and a culture of continuous improvement was encouraged.

Altmore Dental Practice is in the London Borough of Tower Hamlets and provides NHS and private dental care and treatment for adults and children. There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 13 staff, of which there were 3 dentists- one of whom had special interest in periodontics, 1 specialist orthodontist, 1 qualified dental nurse, 2 trainee dental nurses, 2 dental therapists and 2 receptionists. Two visiting staff members carried out practice management responsibilities, including oversight of compliance and human resources processes. We gathered feedback from staff and spoke to a range of staff during our inspection, including the orthodontist, 2 trainee dental nurses, 2 dental therapists, 2 receptionists and the visiting compliance staff.

The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.

20 July 2015

During a routine inspection

We carried out an announced comprehensive inspection on 20 July 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Altmore Dental Practice is located in the London Borough of Tower Hamlets. The practice is based on the ground floor and consists of two treatment rooms, a dedicated decontamination room and a reception area.

The practice provides private dental services and treats both adults and children. The practice offers a range of dental services including routine examinations and treatment, veneers, crowns and bridges and oral hygiene.

The staff structure of the practice is comprised of three dentists, two dental nurses, a hygienist, a practice manager and reception staff. The practice was open Monday to Wednesday from 9.00 to 20.00 and then from 9.00am to 18.00 on a Thursday and from 9.00 to 16.30 on a Friday.

One of the dentists is the registered manager. A registered manager is a person who is registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The inspection took place over one day and was carried out by a CQC inspector and a dental nurse specialist advisor.

We received eight CQC comment cards completed by patients. Those who completed comment cards, were positive about the care they received from the practice. They were complimentary about the friendly and caring attitude of the staff.

Our key findings were:

  • Patients’ needs were assessed and care was planned in line with current guidance, such as from the National Institute for Health and Care Excellence (NICE).
  • Equipment, such as the air compressor, autoclave (steriliser), ultrasonic cleaner, and X-ray equipment had all been checked for effectiveness and had been regularly serviced.
  • The practice ensured staff maintained the necessary skills and competence to support the needs of patients.
  • Patients indicated that they felt they were listened to and that they received good care from a helpful and caring practice team.
  • The practice had implemented clear procedures for managing comments, concerns or complaints.
  • The dentists had a clear vision for the practice and staff told us they were well supported by the management team.
  • Risks to patients and staff had been always been suitably assessed and mitigated.
  • National guidance on infection control was followed, though improvements could be made to ensure consistency in the cleaning of used dental instruments.
  • Review the practice’s protocols for the use of a rubber dam for root canal treatment giving due regard to guidelines issued by the British Endodontic Society.
  • Review the practice’s infection control procedures and protocols giving due regard to guidelines issued by the Department of Health - Health Technical Memorandum 01-05: Decontamination in primary care dental practices and The Health and Social Care Act 2008: ‘Code of Practice about the prevention and control of infections and related guidance’.
  • Review the support processes to ensure staff receive regular performance reviews and formal appraisals.
  • To maintain written records to evidence that monthly checks were made to help ensure the emergency medicines were safe to use.