Halton View Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant people’s needs were met through good organisation and delivery. However, we did identify an area of improvement in relation to accessible information.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. An electronic system for recording people’s care plans and records had been introduced. Although some of these records were not always reflective of what care and support people had received, staff knew people well. Observations and discussions with staff showed their knowledge of people’s needs and wishes. For example, a member of staff explained how one person utilised a piece of equipment in a specific way to reduce their anxieties. People told us staff understood their needs and respected their wishes. One person told us they “Speak to (Staff) when feeling down, they understand my condition” and “I class this as home, I consider it my home, I couldn’t wish for anything better."

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Referrals were made to agencies and professionals when required. We observed a representative from a charity related to a specific health condition visiting a person to provide advice and support.

The provider did not always supply appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Signage around the home was not always clear in directing and identifying doors to specific rooms. For example, we observed signage to show a door to a dining room, however the door was locked, and another door was in use. Menus on display did not reflect the food being served at mealtimes.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People and their family members knew who they could speak to if they were not happy or wished to make a complaint. Information was available about how to make a complaint, raise a suggestion and the opportunity to attend meetings about the home.

The provider made sure that people could access the care, support and treatment they needed when they needed it. People told us and records showed that access was available to GP services with regular visits from the registered GP. In addition, people had access to visiting podiatry, optician and dental services. One family member explained that having access to the right care and support had benefitted their relative’s health, they told “(Relative) has gained weight. When she arrived from hospital, she looked very unwell, now she looks well.” The building was accessible to all with equipment to support individual’s needs.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Training records showed that staff had undertaken training in Equality and Diversity.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People were given the opportunity to record their end of life care, wishes and arrangements in their care plan.