Halton View Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People spoke positively about the care and support they received from staff, their comments included, “Happy with the staff, they are caring” and “Generally staff are very respectful.” One person explained that staff were very respectful to her, they were polite and would have a laugh. The majority of our observations showed staff interacting with people in a positive and supportive way. For example, one person told us they were having a bad day, a member of staff supported the person in a gentle, kind manner. Family members spoke positively about the staff team supporting their relatives. One family member commented, “Domestic staff and kitchen staff are excellent, they always interacted very well with people."

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they had choices in their day to day lives. One person told us that they chose to bathe every other day, another person told us their preference was daily. People told us they chose when they wanted to get up and went to bed. Two people told us they got up early each morning, this was by choice as it had been their pattern prior to retirement. We observed staff giving people choices as to where they wanted to be within the building, what they wanted to eat and where they wished to eat their meal. A number of people had chosen to have their own hairdresser visit them and others accessed the local community with the support of enabling staff from outside of the home. A representative from a local church visited to enable people and their family members to maintain their faith pathway. Entertainment was occasionally provided. However, some people and their family members raised that there was a lack of stimulating activities regularly available within the home. We discussed this with the registered manager who was aware of the concerns and was in the process of recruiting staff to provide activities.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. In the majority of observations, staff responded to people in a timely, warm and friendly manner. Family members told us how staff knew the needs of their relatives and how they recognised changes and took action to improve people’s comfort. One family member told us how their relative had moved bedrooms to improve their comfort and accessibility. Another told us how they had worked with staff to provide a specific piece of equipment to support their relative’s sensory needs. Further comments from family members included “People are treated with dignity and respect” and “Care staff very caring and supportive, they anticipate (relatives) needs."

Staff felt valued by the management team, who supported and enabled them to provide person centred care to people. They spoke highly regarding the registered manager and felt they were listened to.