Health First Surrey

Updated 23 June 2026

Health First Surrey is run by Cobham Health Hub Limited and provides private phlebotomy services for patients requiring blood tests. Other services also operate from this location but are not provided by Health First Surrey. The service operates from a site in Cobham, Surrey. The clinic opens Monday to Friday, with occasional Saturday sessions. The service is run by the registered manager who is also the only phlebotomist. The service has administrative support, which is provided remotely.

The service is registered with the CQC to provide the regulated activity of diagnostic and screening procedures.

This assessment was a focused, short notice announced inspection to review the progress made against the warning notice and action plan issued following an inspection in September 2025.

This assessment looked at whether the service was safe, responsive and well-led.

The rating for the service has been combined with key questions inspected from the previous inspection for caring and effective.

We found the service had taken actions to address the warning notice and action plan and were no longer in breach of 17 (Good Governance) and 18 (Safe Staffing) and the Warning Notice had been met. However, we found the service was still in breach of Regulation 12 (Safe Care and Treatment).

Health First Surrey was rated requires improvement at our previous inspection in September 2025. At this inspection the overall rating has changed to good.

Updated 27 January 2026

Date of assessment: 1 May 2026

This assessment was a focused, short notice announced inspection to review the progress made against the warning notice and action plan issued following an inspection in September 2025.

This assessment looked at whether the service was safe, responsive and well-led.

The rating for the service has been combined with key questions inspected from the previous inspection for caring and effective. Please refer to our earlier reports for a full overview of the service.

At this assessment, we found the service had made improvements since the previous inspection However, we found the service was still in breach of Regulation 12 (Safe Care and Treatment). We found clinical waste was not stored securely. This meant there was a risk of unauthorised access, spillage, or contamination, which could compromise the safety of people using the service, staff, and visitors. The provider had not ensured appropriate systems and practices to safely manage and contain clinical waste in line with current guidance.

The service did not consistently demonstrate a strong learning culture. The staff did not always recognise, record or report incidents appropriately, and missed opportunities to learn from events. Staff did not always recall incidents, which raised concerns about oversight and learning.

We found the service did not always identify and manage risks effectively. The manager did not fully assess or mitigate environmental and safety risks. We found governance systems were not always sufficient to ensure the identification, monitoring and addressing of risk.

However, the service provided responsive and person-centred care, and patients reported positive experiences of care and treatment. The service had effective systems relating to infection prevention and control, staffing, and partnership working.

The service demonstrated a commitment to improvement, worked well with partners, and had a positive culture in which staff felt able to speak up and patients were treated with respect.

Health First Surrey was rated requires improvement at our previous inspection in September 2025. At this inspection the overall rating for Health First Surrey has changed to good.