Updated 6 July 2026
Date of assessment: 8 July 2026 and 22 July 2026 with on-site visits taking place on 8 and 16 July 2026. Bridgewater home care is a domiciliary care agency that provides personal care to people living in their own homes. At the time of our inspection 31 people received support from Bridgewater homecare. The service had systems in place to safeguard people from abuse, and staff were aware of their roles and responsibilities in keeping people safe.
Care plans and risk assessments were detailed and contained information to ensure people's needs could be met safely and consistently. Clear guidance was available to staff to support their understanding of people's needs and how to provide safe care.
Medicines were managed safely where required. Staff received appropriate training and had their competency assessed to ensure they could administer medicines safely.
The service worked alongside healthcare professionals to ensure people received the support they required and to promote continuity of care.
The provider sought feedback from people and their relatives through surveys and regular care reviews.
Staff were encouraged to share ideas and contribute to service improvements.
Governance systems were effective and enabled both the registered manager and provider to maintain oversight of the service.
Staff were recruited safely, and new staff completed a thorough induction programme, including training and shadowing opportunities before providing support independently. This helped ensure staff had the skills and knowledge required to support people safely and effectively.