Davenham Hall Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Care was delivered to people in a person-centred way. Care plans were detailed and centred around people's needs, we saw evidence of activities and nutritional information being recorded. We saw activities were varied and the management team had asked for feedback about activities and what people would like to do. Some activities included Veterans’ Day celebrations, pamper days, movie afternoons, baking day, indoor bowls and keep fit. Staff knew people well and worked closely with health and social care professionals to ensure any changes in a person’s needs were responded to appropriately.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The registered manager and staff were knowledgeable about people’s health needs. They knew which services were available if people needed to be referred to other healthcare professionals, to address any changes in their needs. During our visits, we observed visiting healthcare professionals at the service supporting people in various areas.

The provider supplied appropriate, accurate and up-to-date information in formats tailored to individual needs. We observed different information, such as the complaints procedure, was made available to people in formats they could understand.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People, their relatives and staff confirmed they felt comfortable raising concerns or making suggestions and felt listened to.One person’s loved one told us, “I did complain about a year ago to the provider about lack of carers. I did this to also support the staff, as I don’t want them to leave. I was happy with the response.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. The building had had a few adaptations, and we observed people moving to tailored areas that met their specific needs.The registered manager outlined further plans for more adaptations to the building. One person’s loved on told us, “The best thing is the actual building and location. It is valuable to us my relative lives in a pleasant environment and with the combination of care I would recommend.”

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. In our conversations with people, staff and the information reviewed we did not find evidence of concerns in relation to people using the service being discriminated against or not having access to the care they required.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. We found care plans were in place to consider people’s wishes and preferences when considering end of life care. Staff liaised with other professionals to ensure anticipatory medicines were in place when required. The registered manager and staff knew how to support people at the end of their lives and training had been provided to staff.