Davenham Hall Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and their loved ones spoke positively about the care provided. Comments included, “They are kind and respectful” and “The staff are welcoming and kind” and “I am happy with the support.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff demonstrated knowledge of those they supported, including individual routines and choices. Nearly all the care plans we reviewed included people’s wishes, preferences, likes and dislikes. People’s culture and beliefs were included. However, some care plans lacked detail about people background and personal history. This was fed back to the registered manager and told us they would review the care plans.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they were encouraged to remain independent. We observed people doing things themselves with staff being reassuring and supportive. The activities coordinators worked closely with people to design and deliver meaningful activities whether it was as an individual or a group. We observed people doing activities which mattered to them and supported their wellbeing. Peoples loved one told us, “They have the kids sing to them, tambourines and has been out to tea” and “The activity staff do encourage my relative to join in."

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed staff act swiftly when one person became distressed and spent time to reassure the person staying with them until they were comfortable and settled. Staff completed dementia and depression awareness training. One person loved one told us, “The senior carers are most knowledgeable and approachable. They are really good nurses.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff we spoke with told us how supportive the management team were and describes examples of how the management team had adjusted and tailored support to them. Some staff did comment there was a shortage of staff but said the management were proactive in recruiting additional staff. Staff told us they were consulted to share their ideas and suggestions.