Updated 20 May 2025
Assessment date: 2, 9 and 18 June 2025
Seaview Nursing Home provides nursing and personal care for up to 91 people with nursing needs, such as Parkinson’s, diabetes, and heart failure, many of whom were also living with dementia. There were 49 people living there at this time.
The premises is a large building with four floors. The upper floor of the home remains closed. The lower ground floor is the smallest unit and provides support and care for those who live with a mental health condition, the ground floor provides general nursing care, and the 1st floor provides nursing care for those living with dementia. There is a secure garden which residents can use safely.
This assessment was planned in response to concerns raised about the delivery of safe care and leadership at the service. We did not identify any significant issues during this assessment. However, we have identified areas for improvement that the area manager and management team have responded to immediately.
During this assessment, we found that systems and processes to support people’s safety were not always followed because care plans and risk assessment were not all up to date and reflective of people’s changing needs. Hospital passports were not readily available and up to date to ensure safe transitions between services and hospitals. Information gathered from incidents, accidents and feedback was not always used effectively used to make changes and improvements to the quality of care. There were some environmental shortfalls such as strong unpleasant odours that had not been managed effectively. The staff deployment had not ensured that people had access to staff in some areas of the service, however staff did respond quickly to call bells. Some minor improvements were needed to ensure all medicines were managed safely.
The governance and overview of processes had lapsed in the latter part of 2024. Communication between external partners had deteriorated and responses regarding safeguarding had not been managed in a timely way. There had been no effective auditing processes in place for the past six months.
The provider was receptive to our feedback and had started implementing improvements quickly to mitigate risks to people. We received an action plan from the management team with time frames during the assessment process.
The service rating has remained Requires Improvement.
There had been some positive improvements seen from the last inspection which include reduction in falls and accidents, improved wound care documentation and a more inclusive mealtime experience, which had improved people’s well-being.
The management team were aware of poor communication with external health professionals and had attended meetings to build the relationship up so as to ensure joined up care and treatment for people. Staff and management knew people well and responded to their needs. Staff received an induction, training and support that enabled them to manage people’s health and social care safely. Staff were seen to be kind and respectful to people.