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Inspection Summary


Overall summary & rating

Good

Updated 26 July 2019

About the service

Complete Caring Ltd is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, the regulated service was supporting 18 people most, but not all of those people, were over 65.

People’s experience of using this service and what we found

Care workers understood how to keep people safe from abuse. Risks to people had been assessed and staff understood how to manage risks to keep people safe. People received their medicines as they were prescribed.

The service carried out a detailed assessment of people’s needs before they started using the service. Care workers were well trained and matched to people based on their skills, knowledge and personality. The service was focussed on making sure people were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. We have made a recommendation about improving record keeping in this area.

People were supported by care workers who were kind and caring and who knew them well. People were asked if they were happy with their care and felt involved in their support plan. The service supported people to be as independent as possible.

Care workers knew people well and could identify when needs changed so the service could respond. People were supported to maintain their hobbies and interests and to be a part of their local community. The service had systems in place to ensure people were treated sensitively and with compassion at the end of their life.

The service was well led. Care workers and people we spoke to were all positive about the managers in the service. The registered manager understood the importance of monitoring the quality of care and was keen to drive improvement where possible. The service worked well with other professionals and organisations to improve outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was good (published 16 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 26 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 26 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 26 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 26 July 2019

The service was well-led.

Details are in our well-Led findings below.