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Inspection Summary

Overall summary & rating


Updated 13 December 2017

We undertook an unannounced inspection of Shrublands on 16 November 2017.

The Shrublands is a family owned and managed residential home that provides personal care and accommodation for up to nine older people. Some people may have varying types and degrees of dementia. On the day of our inspection nine people were living at the home.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good overall.

Why the service is rated Good:

People remained safe living in the home. There were sufficient staff to meet people's needs and staff had time to spend with people. Risk assessments were carried out and promoted positive risk taking which enable people to live their lives as they chose. People received their medicines safely and the registered manager had made improvements to medicines guidance since our last inspection.

People continued to receive effective care from staff who had the skills and knowledge to support them and meet their needs. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People were supported to access health professionals when needed and staff worked closely with people's GPs to ensure their health and well-being was monitored.

The service continued to provide support in a caring way. Staff supported people with kindness and compassion. Staff respected people as individuals and treated them with dignity. People were involved in decisions about their care needs and the support they required to meet those needs.

The service continued to be responsive to people's needs and ensured people were supported in a personalised way. People's changing needs were responded to promptly. People had access to a variety of activities that met their individual needs.

The service was led by a registered manager who promoted a service that put people at the forefront of all the service did. There was a positive culture that valued people, relatives and staff and promoted a caring ethos.

The registered manager monitored the quality of the service and looked for continuous improvement. There was a clear vision to deliver high-quality care and support and promote a positive culture that was person-centred, open, inclusive and empowering which achieved good outcomes for people.

Inspection areas



Updated 13 December 2017

The service has improved to Good

There were sufficient staff deployed to meet people�s needs.

People told us they felt safe. Staff knew how to identify and raise concerns.

Risks to people were managed and assessments were in place to manage the risk and keep people safe.

People received their medicines as prescribed.



Updated 13 December 2017

The service remains Effective.



Updated 13 December 2017

The service remains Caring.



Updated 13 December 2017

The service remains Responsive.



Updated 13 December 2017

The service remains well led