Restore7 Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were continuously assessed, and care was adapted in response. Staff had access to care records and demonstrated they knew the people they were caring for. People and their relatives were involved in assessing needs. A relative told us, “We are involved in the assessments and the review its ongoing.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People and their relatives told us staff supported them with their health conditions as and when needed. People received support in line with published guidance. People’s assessments noted their preferences, and care was delivered in line with them and the training staff received. People were supported with reassessments whenever their needs changed, and the staff knew how to make referrals to healthcare professions for assessments and guidance when needed.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Although we requested information from partners, we received no information in response to our request. However, there was evidence of collaborative working within care records. Reviews of care involved people, their relatives and any external professionals involved.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. The registered manager gave examples of how the service provided person centred support to help people live healthier lives. Staff supported people to live healthier lives and where possible, reduced their future needs for care and support. Staff met people’s personal care needs and supported them to eat healthily. People had access to healthcare professionals such as GPs to monitor their health needs.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The provider maintained records and monitoring information about people’s care provision. Care was provided in line with care plans and clinical expectations. Positive outcomes people sought from the care provided was set out in care records and staff worked towards achieving these goals.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People were supported to have maximum choice and control over their lives. Staff supported them in the least restrictive way possible and in their best interests. Care records evidenced staff sought consent at each care visit and people were involved in decisions about their care.