Restore7 Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Relatives told us that the care workers provided care in a kind and caring manner and respected the person’s dignity. A relative told us “They ask us before care starts and the care is to [the person’s] wishes.” Staff gave examples of how they respected people’s dignity whilst delivering care.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care plans identified their individual care needs and how they wanted those needs met. Relatives explained the staff understood their family members needs and preferences and provided appropriate care. Staff gave examples of how they supported people to undertake activities they enjoyed.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Relatives confirmed people were encouraged and supported to be involved in the care planning process and encouraged to make choices about their care, ensuring their independence was maintained. A relative informed us, “They always offer choice and then staff will respond to [Name’s] verbal or nonverbal responses.”

Staff told us they understood the importance of supporting people to maintain their independence. A member of staff told us, “We help people stay as independent as possible. We do this by following personalised care plans and encourage people to participate in daily activities as much as they can. We always encourage them to make choiceswherever possible.”

People’s communication needs were assessed before care commenced to ensure they were fully supported to understand their rights and able to make decisions about their care. Care plans contained up to date information about people’s needs including their choices and preferences. They contained information for staff guidance to promote people’s independence in areas such as mobility and managing their medicines.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People’s presentation was monitored, and care was adapted as needed by staff and the registered manager. Where people’s needs changed care plans updated in response. Staff told us the importance of recognising physical or behavioural changes in people as potential indicators of immediate need.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff received supervision and ongoing training to support them and improve their skills and knowledge. Staff told us they felt supported in their role and the service supported their wellbeing. Staff told us they valued the support they received to enable them to perform well in their roles. The provider supported staff after people died and ensured they had a debrief to check on their wellbeing and if they needed any additional support.