During an assessment under our new approach
Date of Assessment: 6 January 2026 to 13 January 2026. Cannock Road Medical Practice is a GP practice and delivers service to 6977 patients under a contract held with NHS England. The National General Practice Profiles states that the ethnicity of the service population was 72.33% White, 11.27% Asian, 8.64% Black, 5.42% Mixed and 2.33% Other.Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 3rd decile (3 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE: The service had a good learning culture, and people felt able to speak up if they had concerns. Incidents were investigated carefully and fairly. People were kept safe and protected from harm. Staff understood the risks in their work and how to manage them. The facilities and equipment were clean and well looked after, however some stock control processes required improvements. There were enough staff with the right skills, qualifications, and experience. Leaders made sure staff had the training and the regular appraisals they needed to keep care at a good standard. Medicines were managed in a suitable way, however some processes required review to ensure full compliance.
EFFECTIVE: People were involved in assessments of their needs. Staff reviewed these assessments and considered each person’s communication, personal and health needs. Care was based on the latest evidence and good practice. Staff worked with other services involved in a person’s care to support good outcomes and smooth transitions when someone moved between services. Staff helped people understand their care and treatment so they could give informed consent. When people did not have the capacity to decide for themselves, staff involved those important to them and made decisions in their best interests.
CARING: People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated each person as an individual and supported their preferences. People had choices about their care and treatment. The service also supported the wellbeing of its staff.
RESPONSIVE: People were involved in making decisions about their care. The service provided information in a way people could understand when they asked for it. People knew how to give feedback and felt confident the service took it seriously and acted on it. The service was accessible and aimed to prevent discrimination. However access to key information in alternative language was very limited. People received fair and equal care and treatment. The service worked to reduce health inequalities through staff training and listening to feedback. People were involved in planning their care and understood their choices, including the option to withdraw from care or not receive it.
WELL-LED: Leaders and staff shared a clear vision and a culture that focused on listening, learning, and trust. Leaders were visible, knowledgeable, and supportive, and they helped staff develop in their roles. Staff felt able to give feedback and were treated fairly, without bullying or harassment. Staff understood their roles and responsibilities. Leaders worked with the local community to provide the best care and were open to new ideas. There was a culture of continuous improvement, and staff were given time and resources to try new approaches.