Aspire Hub 1

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

We have not awarded this service a score for Responsive.

Find out about when we will not publish a key question score and what we look at when we assess Responsive.

We did not look at Person-centred Care during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Listening to and involving people during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Equity in access during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

Staff had a good understanding of the people who use their service that are most likely to experience inequality in experience or outcomes and take steps to minimise barriers to inclusion and positive experiences. Staff challenged inequalities and sought to find solutions to the barriers people faced. Staff advocated for people to ensure they were not discriminated against. One relative told us, “They (staff) treat customer as an individual and make them feel valued.”

We did not look at Planning for the future during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.