Aspire Hub 1

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

We did not look at Kindness, compassion and dignity during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.

We did not look at Treating people as individuals during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. One relative said, “He’s had a wonderful life, he’s had choices and chances. They have given [Name] opportunities to do things for himself. He went on a helicopter. He went to London to see trooping of the colours. He’s played football in Geneva with Mencap.”

People were supported to remain as independent as possible. One person told us staff supported them to remain independent as they were able to wash themselves, but due to their injuries some areas were more difficult, and staff were there to support when needed. One person said they often went out into the local community on their own to go the shops and staff encouraged this.

We did not look at Responding to people’s immediate needs during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.