Aspire Hub 1

Ratings

• Overall

  Not rated

• Safe

  Requires improvement

• Effective

  Not rated

• Caring

  Not rated

• Responsive

  Not rated

• Well-led

  Requires improvement

Our view of the service

Date of assessment: 29 July 2025 to 13 August 2025.

Aspire Hub 1 is a domiciliary care agency. It provides personal care to people living in their own homes. Not everyone using the service received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this assessment, 29 people were receiving personal care from the service. We carried out an onsite and offsite responsive assessment of the service due to emerging risk. We found 2 breaches of the legal regulations in relation to, safe care and treatment and the governance of the service.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The provider did not have effective governance systems demonstrating clear management and oversight of the service. Quality monitoring and auditing was not sufficiently robust and had not identified the concerns found during the assessment, or ensured appropriate action was taken.

People’s medicines were not managed safely. Improvements were needed to ensure regular reviews of medicines occurred and systems were needed to ensure people’s medicines were administered safely.

People were supported by staff who understood how to protect them from abuse and avoidable harm. However, incidents, accidents and safeguarding concerns were not always identified in a timely manner to ensure quick actions were taken to mitigate future risks.

People were supported by staff to have maximum choice and control of their lives. There were enough staff available to meet people’s needs. There was a positive staff culture and people told us they felt supported and safe with staff who cared for them. Staff told us they were regularly supported by managers who were open and honest.

We have asked the provider for an action plan in response to the concerns found at this assessment.

People's experience of this service

Feedback from people who used the service, and their relatives were positive about their experiences of care comments included, “I can’t praise them highly enough. It’s a first-class service. They are loving and caring and [Name] had chances to do things that I could not give him. He’s had a full rich life. His dignity was respected here. I think the training is very good” and “I feel happy living here.” People told us they were offered choices and that their wishes were respected. People and relatives told us they could raise any concerns with the management team and that these would be resolved quickly.