Meadowview Surgery

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We looked for evidence that staff protected people from avoidable harm and made sure care was delivered from environments that were clean and well maintained. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

We have not awarded this service a score for Safe.

Find out about when we will not publish a key question score and what we look at when we assess Safe.

We did not look at Learning culture during this assessment. There is no previous rating for the Safe key question so we cannot yet publish a score for this area.

We did not look at Safe systems, pathways and transitions during this assessment. There is no previous rating for the Safe key question so we cannot yet publish a score for this area.

We did not look at Safeguarding during this assessment. There is no previous rating for the Safe key question so we cannot yet publish a score for this area.

We did not look at Involving people to manage risks during this assessment. There is no previous rating for the Safe key question so we cannot yet publish a score for this area.

The service detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care.

The service had contracts to ensure the premises was maintained. The practice ensured safe environments by having systems in place to maintain safety including up-to-date business continuity plans and regular risk assessments covering fire, health and safety and infection control. During our site visit we found that appropriate fire equipment safety checking and fire drills were completed. A gas safety certificate was in place but was dated September 2024. Gas safety certificates must be completed annually, and the provider informed us after the inspection that they would arrange for this to be completed.

Equipment used by the practice had been serviced in line with manufacturers guidance, and all electrical equipment had a PAT certificate.

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

The service employed a range of clinical and non-clinical roles, which included GPs and nurses. Leaders ensured staff were up to date with their training which the service had deemed mandatory and operated within their agreed areas of competence. Nearly all staff were at 100% compliance with their mandatory training, but one clinical staff member had not completed autism awareness or Mental Capacity Act training. The provider informed us after the inspection that this training had now been completed.

The service followed safe recruitment procedures when employing staff, which was in line with national legislation. This included identity checks, review of qualifications, obtaining of professional references and a criminal records check.

The service assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly.

The service had cleaning schedules available, which outlined how staff should clean the building and its equipment. The service demonstrated how these were monitored for completion to maintain oversight of cleaning arrangements.

During our onsite visit we found the practice to be visibly clean, with appropriate supplies of PPE, hand hygiene facilities and single-use equipment in place. Regular audits were undertaken, and staff received training and oversight from the infection control lead.

We did not look at Medicines optimisation during this assessment. There is no previous rating for the Safe key question so we cannot yet publish a score for this area.