Meadowview Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

We have not awarded this service a score for Responsive.

Find out about when we will not publish a key question score and what we look at when we assess Responsive.

We did not look at Person-centred Care during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Care provision, Integration and continuity during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Providing Information during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Listening to and involving people during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

The service made sure people could access the care, support and treatment they needed when they needed it.

The service performed better than the national average in the results of the 2025 National GP Patient Survey. This showed people could access the service when they needed it in a way that suited their needs, such as by telephone, in person or through the service’s website. For example, 88% of respondents to the survey described their overall experience of this service was being good, compared to a national average of 75%.

In response to feedback from people who used the service, staff had made changes to improve access. This included installing a new cloud-based telephone system, allowing patients to request call-backs and receive queue updates.

Treatment rooms were available on the ground floor, and a ramp and automatic door had been fitted to the entrance to ensure ease of access to the service.

Additional access was provided through PCN extended hours appointments between 6:30pm and 9:00pm and weekend clinics via GP Alliance services.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local services, including within the voluntary sector, to address any local health inequalities.

The practice took steps to reduce inequalities, including registering vulnerable patients such as those with no fixed abode, with eight homeless patients recorded on the list. Translation services, a hearing loop and access to sign language interpreters were available to support diverse needs, and carers were identified at registration and invited for health checks. Feedback mechanisms including the Friends and Family Test, online platforms and patient thank-you cards were used to understand and improve patient experience.

We did not look at Planning for the future during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.