Meadowview Surgery

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

Theservicealwaystreatedpeoplewithkindness,empathyandcompassionandrespectedtheirprivacyanddignity.Stafftreatedcolleaguesfromotherorganisationswithkindnessandrespect.

The service had arrangements to promote people’s privacy. The service performed better than the national average in the results of the 2025 National GP Patient Survey. This showed people felt listened to and felt they were treated with kindness. For example, 89% of respondents to the survey felt the healthcare professional at their last appointment was good at treating them with care and concern, compared to a national average of 87%.

Patients were able to request a preferred clinician and were offered longer appointments when needed. Positive feedback was evident, including multiple thankyou cards from patients expressing appreciation for the care and treatment received.

We received feedback from five patients which described staff as kind, caring and professional.

We did not look at Treating people as individuals during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.

We did not look at Independence, choice and control during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.

We did not look at Responding to people’s immediate needs during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.

We did not look at Workforce wellbeing and enablement during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.