Selekt Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people were at the centre of their care and treatment choices and they did not always work in partnership with people, to decide how to respond to any relevant changes in people’s needs.

Although care plans set out people’s needs, they were not always person-centred. They could be improved by making them more personalised about the individual and their needs. However, staff understood people’s needs and how to meet them. People told us their needs were met in a person-centred way. A relative told us, “I’m very satisfied. Initially I was a bit apprehensive but now I am so happy. The carer is really lovely.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The provider worked with people and their relatives to provide consistent care. People’s needs were understood by staff. The provider worked with the local authority to meet people’s needs.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Both of the people using the service at the time of inspection had a good understanding of spoken and written English. Therefore, the provider did not need to use alternative methods of communication. However, they said this could be done if required and gave examples of possible different methods of communication that could be used if needed. People told us they had good communication with staff. One person said, “The [staff] talk to me nicely.”

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

There were systems in place for listening to and involving people. The provider had regular contact with people. This was done through telephone monitoring and spot checks. Spot checks involved visiting the person in their home and discussing how well the service was doing in meeting their needs.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People had access to the care and support they needed. The provider supported people in areas such as personal care and meal preparation. This was done in line with people’s assessed needs. The service also worked alongside other agencies such as the local authority to help ensure people’s needs were met.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were supported to access the community. For example, the provider helped ensure people could access community facilities such as health care services, the park and shops. People’s needs around equality and diversity were covered in care plans. For example, people were able to choose, if they had a preference for, the gender of the staff supporting them.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

At the time of our inspection, the service was not providing support to anyone who required end of life care. However, this was covered in people’s care plans, and the provider had a policy about this to help guide staff practice.