Selekt Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were treated with kindness, compassion and dignity. Staff understood how to support people in a way that promoted their dignity and privacy. One member of staff said, “I’ll make sure I give [person] their privacy. I’ll wait outside the bathroom door until [person] calls me. You have to close the bathroom door to make sure their privacy is secured.” A relative told us, “Yes, I’m very happy with that” when asked if the person was treated with dignity by staff.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People were treated as individuals. Staff were aware of people’s individual needs. People told us they were happy with how staff supported them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to have as much independence, choice and control as possible. People were involved in developing their care plans so they covered areas that were important to the person. Staff understood the importance of promoting independence, choice and control and told us how they did this. One member of staff said, “I get them [people] to choose what they want. For example, [person] will tell you if they want their shower in the morning or the night.” Another staff member said, “I give people choices about what they would like to eat.” A person said, “The carers allow me to exercise my independence when I can.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff understood people’s needs through access to their care plans and direct communication with people. People told us staff were able to meet their needs. A person said, “The care is great, and we are very pleased.” A relative told us, “They tell [person] every step of what they do.”

The provider did not always care about and promote the wellbeing of their staff. They did not always support or enable staff to deliver person-centred care.

The provider supported staff through regular training to help them in their role. This included training about dementia awareness and medicines management. Staff told us they felt well supported by the registered manager. The registered manager told us they had regular contact with staff, saying staff were free to call them anytime.

However, staff did not receive formal 1:1 supervision meetings from a senior member of staff. We discussed this with the registered manager who told us they would introduce this.