Selekt Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people’s care and treatment were effective because they did not always check and discuss people’s health, care, wellbeing and communication needs with them.

The registered manager carried out an assessment of people’s needs prior to them providing care to the person. The registered manager said, “I ask the person how they want their support to be.” Care plans were then developed with the involvement of the person and their relatives where appropriate. Plans covered areas of need including personal care, medicine and eating and drinking. However, plans were task oriented and not always person centred. We discussed with the registered manager how care plans could be made more personalised and detailed around people’s individual needs and they said they would review care plans accordingly.

People told us they were involved in the assessment of need. A relative said, “When we first signed [with the company], the [registered] manager came round and told us about the care and procedures.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider was able to provide evidence-based care and treatment. People were involved in their assessment of need. Policies and procedures were in place to provide guidance to staff.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Systems were in place to enable staff, teams and services to work together. People were involved in developing their care plans and worked with staff and relatives to do so. The service also worked with other organisations, such as health and social care professionals, to help ensure people’s needs were met. A relative told us, “One time, [person’s] feet weren’t good, so they advised the nurse to come and have a look.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider told us how they supported people to live healthier lives. For example, by encouraging healthy eating options and supporting people to go for walks. Health needs were covered in people’s care plans.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People’s care was monitored to help improve outcomes. Support was monitored continuously through daily notes which were checked by a senior member of staff, and reviews of care plans and risk assessments.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were able to consent to the care and support they received. People signed consent forms to indicate they were happy with the contents of their care plan and for staff to provide support in line with it. People had been involved in devising their own care plans. Staff understood the importance of gaining people’s consent before providing care to them. The provider had caried out mental capacity assessments with people to determine if they had the capacity to consent to the care provided.