SpaMedica Solihull

The service was very well managed. There was an inclusive, positive learning and improvement culture which was well-established and was driving improvements in outcomes for patients who used services and wider communities. Learning was shared with and sought from partners. There were consistent examples of how an inclusive, supportive, and collaborative leadership approach has driven improvements in safety, sustainability, meeting patients’ needs for staff and patients who use services. Governance and management systems enabled leaders to identify information about risks, performance and outcomes. Leaders made continuous efforts to maintain and improve understanding of ways of working, including staff and patients’ experience, to proactively mitigate risk and improve care delivery.

This is the first assessment for this service. This key question has been rated as outstanding.