SpaMedica Solihull

Leaders had created a positive and proactive culture of safety-based openness and honesty. Concerns about safety were fully investigated. The managers' ensured lessons were learnt to identify and embed good practices. There was a very positive learning culture with staff managing incidents and safeguarding patients well. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Staff assessed risks to patients, acted on them and kept good care records. There were processes to ensure the service had enough staff with the right training, skills and qualifications to keep patients safe.

This is the first assessment for this service. This key question has been rated good. This meant patients were safe and protected from avoidable harm.